Returns & Refunds Policy

Last Updated: May 2026

Thank you for supporting The Grater Design! Because many of our products are handmade, custom-made, or released in limited quantities, please review our policy below before making a purchase.

All Sales Are Final

Due to the nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

This includes:

Custom or personalized items
Made-to-order products
Limited edition items
Digital products and downloads
Sale items

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

When contacting us, please include:

Your order number
Photos of the item
Photos of the packaging

If approved, we will provide a replacement, store credit, or refund at our discretion.

Shipping Issues

The Grater Design is not responsible for lost, stolen, delayed, or misdelivered packages once they have been marked as shipped by the carrier. However, we will do our best to assist you in resolving any shipping-related issues.